Customer care
Frequently asked questions
Orders & delivery
How much is shipping?
Standard shipping is $4.99 USD, and free on orders over $50 USD. If you shop in another currency, both amounts are converted at checkout.
How long will my order take to arrive?
Delivery times for your country are listed on our Shipping page.
How can I track my order?
Once your order ships, we email you a shipping confirmation with a tracking link.
Will I pay import duties or taxes?
DEV PLACEHOLDER: say whether duties are collected at checkout or charged by the carrier on delivery, for the UK and Canada.
Returns & exchanges
Can I return or exchange an item?
DEV PLACEHOLDER: your real return window, condition of items and who pays return postage. Full details on our Returns page.
Sizing & products
How do I find my size?
Use our Size Guide, which has body measurements in inches and centimetres. Each product page also has a size chart next to the size options.
How should I care for my knitwear?
Follow the care label inside each garment. DEV PLACEHOLDER: add general care advice that matches your fabrics.
Payment
Which payment methods do you accept?
All accepted payment methods are shown at checkout. You can pay in your local currency where available.
How do I contact you?
Send us a message through our Contact page.
